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Return & Refund Policy – BYKNZI

At BYKNZI, we take pride in delivering high-quality modest wear and hijabs. If you are not fully satisfied with your purchase, we’re here to help.

 

1. Returns Eligibility

You have the right to return your item within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All tags and packaging must be intact
  • The item must not show any signs of wear, damage, or washing

Important (Hygiene Notice):

Due to hygiene reasons, hijabs and certain accessories may not be eligible for return if opened or used, unless they are faulty.

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale or clearance
  • Gift cards
  • Items that have been worn, washed, or damaged by the customer

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at: support@byknzi.com

Include:

  • Your order number
  • Clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

4. Return Process

To initiate a return:

  • Email us at support@byknzi.com
  • Wait for return approval and instructions
  • Ship the item back to the provided return address

Note:

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection
  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued to your original payment method

6. Shipping Costs

  • Original shipping costs are non-refundable
  • Return shipping fees are the responsibility of the customer (unless faulty item)

7. International Orders (UK & Egypt)

We operate in both the United Kingdom and Egypt:

  • Return shipping times and costs may vary depending on your location
  • Customs duties, taxes, or import fees are non-refundable

8. Exchanges

We currently do not offer direct exchanges.

If you wish to change an item, please return it and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider

If the issue persists, contact us at: support@byknzi.com

10. Contact Us

For any questions regarding returns or refunds: support@byknzi.com